Please read our term and conditions in their entirety prior to returning goods.
All returned goods must be accompanied with a returns form. NZ Sailing does not accept any responsibility for paying the costs involved in returning goods to NZ Sailing HQ.
The costs incurred in sending unwanted items back to NZ Sailing are the responsibility of the customer, we also advise that proof of postage is obtained as we are not liable for items lost in transit and ask that original packaging is returned.
All NZ Sailing products can be returned to us for an exchange or refund if they are in as-sold condition and in original packaging, within 10 days of receipt. If you would like to return an item and it is outside the 10 day period, you have up to three months to send the goods back to us for a credit note or an exchange.
Returned goods are inspected in our returns department and replacements, exchanges, credits or refunds are carried out within 10 working days and replacement goods are subject to availability.
Please note that all exchanged items will incur a re-delivery fee.
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